Refund Policy
At We Near, we aim to ensure a smooth and satisfactory experience for all our users. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our platform, you agree to the policy detailed below.
Service Not Delivered:
If a booked service is not delivered as agreed, users may request a refund.
Supporting evidence (e.g., communication with the provider or service details) may be required.
Service Quality Issues:
Refunds may be considered for services that do not meet agreed-upon standards. Claims must be substantiated with relevant proof.
Provider Cancellations:
If a service provider cancels the booking and no suitable replacement is found, a full refund will be issued.
Change of Mind:
Refunds are not applicable if the user decides not to proceed with a service after it has been delivered.
Late Cancellations by User:
Refunds are not applicable for cancellations made outside the free cancellation window (as detailed in our Cancellation Policy).
No-Show by User:
Refunds are not applicable if the user fails to be present at the agreed time and location without prior notice.
Submit a Request:
Users must submit refund requests within 7 days of the scheduled service date by contacting our support team at [email protected].
Review and Verification:
Each request will be reviewed, and additional information may be requested to process the claim.
Resolution:
Once approved, refunds will be processed to the original payment method within 5-10 business days.
In cases where only a portion of the service was unsatisfactory or undelivered, partial refunds may be issued at our discretion.
Refunds may be issued outside the stated terms in exceptional cases, such as:
Emergencies affecting service delivery.
Technical issues caused by the platform.
For refund requests or inquiries, please reach out to us at:
Email: [email protected]
Phone: +919150992991
We are committed to resolving refund-related concerns fairly and efficiently.
