Cancellation Policy

At We Near, we value your time and strive to provide a seamless experience for both service providers and users. To ensure transparency and fairness, we have outlined our cancellation policy below:

For Users:

1. Free Cancellation Window:

   • Cancellations made within 24 hours of booking will not incur any charges.

   • If the service is scheduled within the next 24 hours, cancellations must be made at least 2 hours prior to avoid fees.

2. Late Cancellation Fee:

   • A fee of 20% of the service cost will apply for cancellations made outside the free window.

   • The late fee ensures compensation for the service provider's time and efforts.

3. No-Show Policy:

   • If a user fails to be present at the agreed time and location without prior notice, a "no-show" fee of 50% of the service cost will be charged.

For Service Providers:

1. Cancellation by Providers:

   • Providers must notify users of any cancellations at least 24 hours in advance.

   • Failure to provide timely notice may result in account review and potential penalties.

2. Service Guarantee:

   • Repeated cancellations or no-shows by providers can lead to suspension or removal from the platform.

Refund Policy:

1. Eligible refunds for cancellations will be processed within 5-7 business days.

2. Users can contact customer support for any disputes or special considerations regarding cancellations.

Exceptions:

We understand that emergencies happen. For unforeseen circumstances, such as illness or extreme weather conditions, users and providers are encouraged to reach out to customer support to waive penalties.

By using We Near, you agree to adhere to this cancellation policy to maintain a trustworthy and professional platform for everyone.